Terms and Conditions
1. Booking
 1.1 All Learning for Life London (LFLL) prices are subject to change until the customer has made the payment in full or put down a deposit.
1.2 Customers who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full.
1.3 All bookings are subject to availability of spaces and relevant resources.
1.4 Reservations made online can be transferred to any individual who is eligible to attend.
1.5 In the unlikely event it becomes necessary to change the venue of your training. We will notify all candidates via email, text or telephone at least 24 hours before the start of
the course.
1.6 For all identity validation forms used by our awarding bodies and training providers the candidate is to only sign such validation forms if the spelling of their name on such a
form is absolutely correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.
1.7 All customers must provide LFLL with correct and accurate information (using clear handwriting) in respect to their names for certification and physical address.
1.8 Upon booking, you will receive an automated booking confirmation email with details of your course. It is essential that you read this email and complete any requirements. If
for any reason, you have not received this email within 2 hours and you have checked your spam/junk mail please give us a call during our office hours (Mon-Fri 09:00-17:30)
on 07876822370 so that we can resend it to you manually.
Failure to comply with all of your course requirements including any of our Terms and Conditions will result in your removal from the course and any fee paid towards to the
course will be forfeited.

2. Reservation
1.1 Reservations/bookings made online, at of our centre or over the phone are non- refundable; courses, course dates and timing cannot be changed by customers.
2.2 If you need to cancel your course, you will not receive a refund. If you have put down a deposit then the remaining balance will be due.
2.3 No refund will be issued for non-attendance on a course. You will need to make a new booking over the phone, website or in-person at our centre.
2.4 In the unlikely event it becomes necessary to cancel your course; damages shall be limited to a full refund of the course fee only.

2.5 All booking confirmation emails are sent automatically to customers and although rare, they can be rejected by the recipient’s email server. If you have not received the
joining instructions we advise that you check your spam/junk mail. It is the responsibility of the customer to notify LFLL if they do not receive any joining instructions so non-
attendance, insufficient ID, or lateness will not be accepted even in this circumstance. Customers will be required to reschedule their training and further charges will incur.

2.6 Please note: Under the Sales of Goods Act/Distance Selling Act/Consumer Contracts Regulations time-specific services such as training and examination
events/courses/sessions are exempt from statutory refund rights.

3. Re-scheduling
3.1 You are required to have the correct ID on you throughout the training, if you fail to
provide the correct ID on the course and on the exam day you will need to reschedule
your training and you will need to make a new booking.

3.2 You are allowed to reschedule your training free of charge within 24 hours of making
the booking, for any rescheduling after this period you will need to make a new booking.

3.3 If you fail to notify us in writing (via email) of non-attendance prior to the course, you
are not eligible for a reschedule even if you then contact us within 24 hours of making
the booking.

4. Supply of Training
4.1 Course durations/times displayed on any of our websites, emails and/or other
literature are for general guidance purposes only. Due to numerous factors such as
individual class sizes, existing knowledge/experience of candidates and unforeseen
circumstances; courses may run for durations/times longer or shorter than advertised.
Course coordinators have overall authority/discretion on the exact start and finish times
of individual courses.

5 . Admission
5.1 100% attendance is a must; any late arrivals are not acceptable and no refund will
be issued.
5.2 Candidates must be eligible to attend the training course you book with us. Please
check that candidates meet all criteria before reserving a space on any of our courses.
Ineligible candidates will be refused on the day and no refund will be issued.
5.3 Reservations made online can be transferred to any individual who is eligible to
attend. This must be authorized by us prior to the course start date.
6. Abuse
6.1 We do not tolerate any sort of unacceptable behavior or abusive language towards
staff and such behavior will lead to exclusion/cancellation from the course for which you
will not receive a refund.


Please contact us BEFORE booking on to the course if you would like to clarify certification turnaround time.
7.1 Customers will be responsible to pay any awarding body charges for replacement certificates. LFLL accepts no liability for misplaced certificates.
7.2 All certificates are delivered via royal mail. Collections can be made by customers with prior notification only.
7.3 Customers can choose from the following three options for Certification delivery:
a) Free collection from our head office.
b) Free Standard Delivery which relates to Royal Mail 2nd Class unrecorded delivery.
LFLL will not be liable to pay for any damages, including replacement certificate charges, for any claims of lost/misplaced certificates for this service.
c) Recorded Signed For delivery which is charged at £5.50 per certificate. We do not process any claims of lost/misplaced certificates after 30 calendar days from the date of
dispatch of certification to clients for this service.
7.4 In the unlikely event your result/certification is delayed by more than 15 working days of the anticipated date without valid explanation by LFLL, damages shall be limited
to a full refund of the course fee only. Under no circumstances will LFLL cover any costs of loss of earnings, other training provider course fees etc.
7.65 Upon receiving certification from the relevant body/department, LFLL will notify its customers (learners) via email. We will use the same email address that the customer
provided at the time of booking their course on our website, over the phone or in person. If we do not receive a suitable response to the email within 6 months we will
post certification to the address provided on the course application form by the learner.
Please note that due to variables outside of our control, the certification ready; email we send may end up in your spam/junk mail, therefore, we advise our customers that if the estimated certification turnaround time has passed and you still have not heard from us, you first check your spam/junk mail before contacting us.